Office Management and Administration
Run an efficient, well-organised office with sound systems, budgets and people management.
- 5 days
- Classroom · Live virtual · In-house
- Afriskora Certificate of Completion
Course overview
This course covers office systems and procedures, records and information, office budgets and procurement, facilities, supervising support staff, customer service and using technology to improve office efficiency.
Who should attend
- Office managers and administrators
- Senior secretaries
- Administrative officers
- Supervisors of support staff
What you will be able to do
- Design efficient office systems and procedures
- Manage records and information
- Control office budgets and supplies
- Supervise and develop support staff
- Use technology to improve efficiency
Course outline
Day 1Office systems
- • Office organisation
- • Procedures and checklists
- • Workflow
- • Quality
Day 2Information and records
- • Filing systems
- • Digital records
- • Confidentiality and POPIA
- • Correspondence
Day 3Resources
- • Office budgets
- • Procurement and stock
- • Facilities
- • Asset management
Day 4People
- • Supervising staff
- • Delegation
- • Performance
- • Teamwork
Day 5Technology and service
- • Office technology
- • Automation
- • Customer service
- • Improvement plan
Frequently asked questions
How long is the Office Management and Administration course?
The course runs for 5 days. Daily start and finish times are confirmed in your joining instructions. Live virtual sessions cover the same programme.
Do I receive a certificate?
Yes. Every participant who completes the course receives an Afriskora Certificate of Completion with a unique code that employers can verify online.
Can this course be delivered in-house for our team?
Yes. We can run it at your premises or online for your team, on dates that suit you, and adapt examples and case studies to your sector.
How do I book and pay?
Request dates and we'll send available sessions and a quote. Bookings are confirmed by invoice and paid by EFT. South African clients can include the course in their Workplace Skills Plan.
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