Negotiation and Conflict Management in Organisations
Negotiate better outcomes and resolve conflict with colleagues, unions, suppliers and partners using proven approaches.
- 5 days
- Classroom · Live virtual · In-house
- Afriskora Certificate of Completion
Course overview
Managers negotiate every day, over budgets, deadlines, contracts and disputes, yet few have been trained to do it well. This course combines principled negotiation with practical conflict-resolution techniques. Participants learn to prepare thoroughly, create and claim value, handle hard bargainers and mediate disputes, with simulations that include a union wage negotiation and a supplier dispute.
Who should attend
- Managers and team leaders
- Procurement and contract managers
- HR and employee relations practitioners
- Sales and business development professionals
What you will be able to do
- Prepare for negotiations using interests, options and BATNA
- Create value and reach durable agreements
- Handle difficult tactics and power imbalances
- Diagnose conflict and choose the right resolution approach
- Mediate disputes between colleagues or teams
Course outline
Day 1Negotiation foundations
- • Positions versus interests
- • BATNA, reservation points and ZOPA
- • Negotiation styles
- • Preparation planner
Day 2Negotiation in practice
- • Opening, anchoring and concessions
- • Creating value with trade-offs
- • Hard tactics and how to respond
- • Simulation: supplier contract
Day 3Understanding conflict
- • Sources and stages of conflict
- • Conflict styles
- • Cultural dimensions
- • Cost of unresolved conflict
Day 4Resolving conflict
- • Facilitating difficult conversations
- • Mediation process
- • Grievance procedures
- • Simulation: union negotiation
Day 5Complex negotiations
- • Multi-party negotiations
- • Negotiating across cultures
- • Ethics in negotiation
- • Personal action plan
Frequently asked questions
How long is the Negotiation and Conflict Management in Organisations course?
The course runs for 5 days. Daily start and finish times are confirmed in your joining instructions. Live virtual sessions cover the same programme.
Do I receive a certificate?
Yes. Every participant who completes the course receives an Afriskora Certificate of Completion with a unique code that employers can verify online.
Can this course be delivered in-house for our team?
Yes. We can run it at your premises or online for your team, on dates that suit you, and adapt examples and case studies to your sector.
How do I book and pay?
Request dates and we'll send available sessions and a quote. Bookings are confirmed by invoice and paid by EFT. South African clients can include the course in their Workplace Skills Plan.
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