Emotional Intelligence for Workplace Success
Build self-awareness, self-management, empathy and relationship skills that improve teamwork, service and wellbeing.
- 3 days
- Classroom · Live virtual · In-house
- Afriskora Certificate of Completion
Course overview
Emotional intelligence is not only for leaders. Every employee's ability to manage stress, read others and handle difficult conversations affects teamwork, customer service and wellbeing. This course gives staff at all levels practical tools to understand their emotions and triggers, stay composed under pressure, show empathy and build better working relationships.
Who should attend
- Employees at all levels
- Customer-facing staff
- Administrators and support teams
- Graduates and early-career professionals
What you will be able to do
- Recognise your emotions, triggers and their effect on others
- Manage stress and stay composed under pressure
- Show empathy and listen actively
- Handle difficult conversations and conflict calmly
- Build positive, trusting working relationships
Course outline
Module 1Self-awareness and self-management
- • The four domains of emotional intelligence
- • Self-assessment
- • Triggers and emotional hijacks
- • Stress management techniques
Module 2Understanding others
- • Empathy and active listening
- • Reading non-verbal cues
- • Working across cultures and generations
- • Customer empathy
Module 3Relationships
- • Assertive communication
- • Difficult conversations
- • Resolving conflict
- • Personal growth plan
Frequently asked questions
How long is the Emotional Intelligence for Workplace Success course?
The course runs for 3 days. Daily start and finish times are confirmed in your joining instructions. Live virtual sessions cover the same programme.
Do I receive a certificate?
Yes. Every participant who completes the course receives an Afriskora Certificate of Completion with a unique code that employers can verify online.
Can this course be delivered in-house for our team?
Yes. We can run it at your premises or online for your team, on dates that suit you, and adapt examples and case studies to your sector.
How do I book and pay?
Request dates and we'll send available sessions and a quote. Bookings are confirmed by invoice and paid by EFT. South African clients can include the course in their Workplace Skills Plan.
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