Quality Improvement in Healthcare Delivery
Use quality improvement methods and patient safety tools to deliver safer, more effective and more patient-centred care.
- 3 days
- Classroom · Live virtual · In-house
- Afriskora Certificate of Completion
Course overview
Avoidable harm, long waits and inconsistent care remain common in health systems. This course teaches practical quality improvement: the Model for Improvement and PDSA cycles, process mapping, measurement for improvement, patient safety and incident learning, and meeting national quality standards for health establishments.
Who should attend
- Quality and patient safety officers
- Clinical and nursing managers
- Health facility managers
- Health programme staff
What you will be able to do
- Apply the Model for Improvement and PDSA cycles
- Map processes and identify improvement opportunities
- Use data and run charts for improvement
- Strengthen patient safety and incident learning
- Prepare for quality standards assessments
Course outline
Module 1Quality in healthcare
- • Dimensions of quality
- • National quality standards
- • Patient-centred care
- • Quality culture
Module 2Improvement methods
- • Model for Improvement
- • PDSA cycles
- • Process mapping
- • Run charts
Module 3Patient safety
- • Incident reporting
- • Root cause analysis
- • Infection prevention
- • Improvement project plan
Frequently asked questions
How long is the Quality Improvement in Healthcare Delivery course?
The course runs for 3 days. Daily start and finish times are confirmed in your joining instructions. Live virtual sessions cover the same programme.
Do I receive a certificate?
Yes. Every participant who completes the course receives an Afriskora Certificate of Completion with a unique code that employers can verify online.
Can this course be delivered in-house for our team?
Yes. We can run it at your premises or online for your team, on dates that suit you, and adapt examples and case studies to your sector.
How do I book and pay?
Request dates and we'll send available sessions and a quote. Bookings are confirmed by invoice and paid by EFT. South African clients can include the course in their Workplace Skills Plan.
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