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Afriskora Training Solutions
Data, AI & Digital Skills

Process Mining and Intelligent Automation

Use system event data to see how processes really run, find bottlenecks and decide what to automate with RPA and AI.

  • 3 days
  • Classroom · Live virtual · In-house
  • Afriskora Certificate of Completion

Course overview

Process maps drawn in workshops rarely match what happens inside the ERP. Process mining reads the event logs that systems already record and shows every path a case actually takes, with its delays and rework. This course teaches participants to run a process-mining analysis, quantify the cost of variation and build a credible automation roadmap that combines robotic process automation, workflow tools and AI.

Who should attend

  • Process improvement and operational excellence teams
  • Business analysts and enterprise architects
  • Shared-services and finance operations managers
  • Automation and digital transformation leads

What you will be able to do

  • Extract and prepare event logs from ERP and workflow systems
  • Discover actual process flows, variants and bottlenecks
  • Check conformance against policies and service levels
  • Prioritise automation opportunities by value and feasibility
  • Design a governed roadmap for RPA and AI-assisted automation

Course outline

  1. Module 1Seeing the real process

    • • Event logs: case, activity and timestamp
    • • Process discovery and variant analysis
    • • Throughput time, rework and handover analysis
    • • Tools: Celonis, Power Automate Process Mining and open-source options

  2. Module 2From insight to improvement

    • • Conformance checking against policy
    • • Root-cause analysis of delays
    • • Quantifying the cost of process variation
    • • Case study: procure-to-pay in a public utility

  3. Module 3Intelligent automation

    • • RPA, workflow and AI agents compared
    • • Scoring automation candidates
    • • Controls, audit trails and bot governance
    • • Building the automation business case

Frequently asked questions

How long is the Process Mining and Intelligent Automation course?

The course runs for 3 days. Daily start and finish times are confirmed in your joining instructions. Live virtual sessions cover the same programme.

Do I receive a certificate?

Yes. Every participant who completes the course receives an Afriskora Certificate of Completion with a unique code that employers can verify online.

Can this course be delivered in-house for our team?

Yes. We can run it at your premises or online for your team, on dates that suit you, and adapt examples and case studies to your sector.

How do I book and pay?

Request dates and we'll send available sessions and a quote. Bookings are confirmed by invoice and paid by EFT. South African clients can include the course in their Workplace Skills Plan.

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