Digital Transformation Strategy
Plan and lead digital transformation that improves services, efficiency and customer experience.
- 5 days
- Classroom · Live virtual · In-house
- Afriskora Certificate of Completion
Course overview
Digital transformation succeeds when it starts with customers and processes, not technology. This course gives leaders a method to assess digital maturity, redesign services, prioritise investments and manage the organisational change involved. Case studies include banks, utilities, retailers and government departments across the continent.
Who should attend
- Executives and senior managers
- Strategy and innovation teams
- ICT and business leaders
- Public-sector reform units
What you will be able to do
- Assess your organisation's digital maturity
- Redesign services around user needs
- Prioritise and sequence digital investments
- Lead the culture and skills change
- Measure transformation results
Course outline
Day 1Understanding digital transformation
- • Drivers and trends in Africa
- • Digital maturity models
- • Lessons from success and failure
- • Mobile-first services
Day 2Customer and service design
- • Customer journey mapping
- • Service design methods
- • Digital channels
- • Inclusion and accessibility
Day 3Process and technology
- • Process automation
- • Data as an asset
- • Platforms and integration
- • Build, buy or partner
Day 4Leading the change
- • Culture and leadership
- • Digital skills plans
- • Agile ways of working
- • Stakeholder engagement
Day 5Roadmap and measurement
- • Portfolio prioritisation
- • Funding models
- • KPIs and benefits tracking
- • Your transformation roadmap
Frequently asked questions
How long is the Digital Transformation Strategy course?
The course runs for 5 days. Daily start and finish times are confirmed in your joining instructions. Live virtual sessions cover the same programme.
Do I receive a certificate?
Yes. Every participant who completes the course receives an Afriskora Certificate of Completion with a unique code that employers can verify online.
Can this course be delivered in-house for our team?
Yes. We can run it at your premises or online for your team, on dates that suit you, and adapt examples and case studies to your sector.
How do I book and pay?
Request dates and we'll send available sessions and a quote. Bookings are confirmed by invoice and paid by EFT. South African clients can include the course in their Workplace Skills Plan.
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