Revenue Collection and Debt Management for Municipalities
Improve municipal billing, collection and credit control, and reduce outstanding debt while treating customers fairly.
- 5 days
- Classroom · Live virtual · In-house
- Afriskora Certificate of Completion
Course overview
Many municipalities and utilities struggle with inaccurate billing, low collection rates and growing consumer debt, which undermines service delivery. This course covers the whole revenue value chain, from data and metering to billing, customer care, credit control, indigent support and debt recovery, with practical tools to improve cash flow and public trust.
Who should attend
- Municipal revenue and finance managers
- Billing and credit control officers
- Utility commercial managers
- Customer care staff
What you will be able to do
- Map the revenue value chain and its leakages
- Improve data, metering and billing accuracy
- Apply effective credit control and debt collection policies
- Manage indigent support and payment arrangements
- Design a revenue enhancement strategy
Course outline
Day 1The revenue value chain
- • Revenue sources
- • Leakage points
- • Legislation and policies
- • Revenue performance metrics
Day 2Data and billing
- • Property and customer data
- • Metering and smart meters
- • Billing accuracy
- • Valuation rolls
Day 3Credit control
- • Credit control policy
- • Collection strategies
- • Payment arrangements
- • Indigent management
Day 4Debt management
- • Debt analysis
- • Write-offs and incentives
- • Legal recovery
- • Government debt
Day 5Revenue enhancement
- • Customer care and trust
- • Digital payments
- • Revenue enhancement strategy
- • Action plan
Frequently asked questions
How long is the Revenue Collection and Debt Management for Municipalities course?
The course runs for 5 days. Daily start and finish times are confirmed in your joining instructions. Live virtual sessions cover the same programme.
Do I receive a certificate?
Yes. Every participant who completes the course receives an Afriskora Certificate of Completion with a unique code that employers can verify online.
Can this course be delivered in-house for our team?
Yes. We can run it at your premises or online for your team, on dates that suit you, and adapt examples and case studies to your sector.
How do I book and pay?
Request dates and we'll send available sessions and a quote. Bookings are confirmed by invoice and paid by EFT. South African clients can include the course in their Workplace Skills Plan.
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