Digital Transformation for Public Institutions
Plan and lead digital government: online services, data sharing, digital identity and change management in the public sector.
- 5 days
- Classroom · Live virtual · In-house
- Afriskora Certificate of Completion
Course overview
Citizens expect to access government services online, and digital government can reduce costs and corruption. This course helps public-sector leaders develop digital strategies, redesign services around citizens, manage data and cybersecurity, procure technology wisely and lead the organisational change that digital transformation needs.
Who should attend
- Public-sector executives and managers
- Government CIOs and ICT managers
- Service delivery and planning officials
- Municipal and agency leaders
What you will be able to do
- Develop a digital transformation strategy for a public institution
- Redesign services around citizens' needs
- Use data, interoperability and digital ID effectively
- Procure and manage technology projects successfully
- Lead staff through digital change
Course outline
Day 1Digital government
- • Global and African digital government trends
- • Digital maturity assessment
- • Policy frameworks
- • Digital public infrastructure
Day 2Citizen-centred services
- • Service design
- • Online and mobile services
- • Digital inclusion
- • Measuring service quality
Day 3Data and security
- • Data governance and sharing
- • Interoperability
- • Cybersecurity
- • Privacy and POPIA
Day 4Delivering technology
- • ICT procurement
- • Agile in government
- • Managing vendors
- • Why public IT projects fail
Day 5Leading change
- • Digital skills
- • Change management
- • Roadmap development
- • Case presentations
Frequently asked questions
How long is the Digital Transformation for Public Institutions course?
The course runs for 5 days. Daily start and finish times are confirmed in your joining instructions. Live virtual sessions cover the same programme.
Do I receive a certificate?
Yes. Every participant who completes the course receives an Afriskora Certificate of Completion with a unique code that employers can verify online.
Can this course be delivered in-house for our team?
Yes. We can run it at your premises or online for your team, on dates that suit you, and adapt examples and case studies to your sector.
How do I book and pay?
Request dates and we'll send available sessions and a quote. Bookings are confirmed by invoice and paid by EFT. South African clients can include the course in their Workplace Skills Plan.
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