Quality Management Systems and Internal Auditing (ISO 9001)
Implement and audit an ISO 9001 quality management system that improves customer satisfaction and consistency.
- 5 days
- Classroom · Live virtual · In-house
- Afriskora Certificate of Completion
Course overview
An effective quality management system is a framework for consistent, improving performance, not just a certificate on the wall. This course explains the requirements of ISO 9001:2015 and how to implement them, and trains participants to plan and conduct internal audits in line with ISO 19011, report findings and follow up corrective actions.
Who should attend
- Quality managers and coordinators
- Internal auditors
- Process owners and managers
- Organisations preparing for certification
What you will be able to do
- Interpret the requirements of ISO 9001:2015
- Implement process-based quality management
- Plan and conduct internal quality audits
- Write clear nonconformity reports
- Drive corrective action and continual improvement
Course outline
Day 1Quality management principles
- • Seven quality management principles
- • Process approach
- • Risk-based thinking
- • ISO 9001 structure
Day 2ISO 9001 requirements
- • Context, leadership and planning
- • Support and operation
- • Performance evaluation
- • Improvement
Day 3Implementing a QMS
- • Documented information
- • Process mapping
- • Quality objectives and metrics
- • Customer satisfaction
Day 4Auditing
- • ISO 19011 principles
- • Audit planning and checklists
- • Interviewing and evidence
- • Mock audit
Day 5Findings and improvement
- • Nonconformity reports
- • Root cause and corrective action
- • Management review
- • Certification readiness
Frequently asked questions
How long is the Quality Management Systems and Internal Auditing (ISO 9001) course?
The course runs for 5 days. Daily start and finish times are confirmed in your joining instructions. Live virtual sessions cover the same programme.
Do I receive a certificate?
Yes. Every participant who completes the course receives an Afriskora Certificate of Completion with a unique code that employers can verify online.
Can this course be delivered in-house for our team?
Yes. We can run it at your premises or online for your team, on dates that suit you, and adapt examples and case studies to your sector.
How do I book and pay?
Request dates and we'll send available sessions and a quote. Bookings are confirmed by invoice and paid by EFT. South African clients can include the course in their Workplace Skills Plan.
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