Stakeholder Management and Engagement
Identify, analyse and engage stakeholders to build support, manage expectations and reduce opposition to your work.
- 3 days
- Classroom · Live virtual · In-house
- Afriskora Certificate of Completion
Course overview
Projects, policies and organisations succeed or fail on the support of the people they affect. This course gives practical tools for identifying and prioritising stakeholders, understanding their interests, planning engagement and managing difficult relationships, including communities, regulators, unions and the media. Digital tools and AI-assisted sentiment analysis are also introduced.
Who should attend
- Project and programme managers
- Corporate affairs and communication teams
- Public-sector managers
- Community and social performance officers
What you will be able to do
- Identify and map stakeholders systematically
- Analyse stakeholder interests, influence and attitudes
- Plan engagement suited to each stakeholder group
- Manage expectations and difficult relationships
- Monitor engagement and adapt your approach
Course outline
Module 1Identifying stakeholders
- • Stakeholder identification
- • Power-interest mapping
- • Understanding motivations
- • Stakeholder register
Module 2Engaging
- • Engagement methods
- • Community consultation
- • Influencing and negotiating
- • Digital engagement and sentiment monitoring
Module 3Managing relationships
- • Managing opposition
- • Grievance mechanisms
- • Measuring engagement
- • Engagement plan workshop
Frequently asked questions
How long is the Stakeholder Management and Engagement course?
The course runs for 3 days. Daily start and finish times are confirmed in your joining instructions. Live virtual sessions cover the same programme.
Do I receive a certificate?
Yes. Every participant who completes the course receives an Afriskora Certificate of Completion with a unique code that employers can verify online.
Can this course be delivered in-house for our team?
Yes. We can run it at your premises or online for your team, on dates that suit you, and adapt examples and case studies to your sector.
How do I book and pay?
Request dates and we'll send available sessions and a quote. Bookings are confirmed by invoice and paid by EFT. South African clients can include the course in their Workplace Skills Plan.
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