Operational Excellence and Lean Fundamentals
Use Lean and Six Sigma tools to remove waste, reduce variation and build a culture of continuous improvement.
- 5 days
- Classroom · Live virtual · In-house
- Afriskora Certificate of Completion
Course overview
Operational excellence is about delivering consistently better service at lower cost. This course introduces Lean and Six Sigma thinking and the core tools to map value streams, eliminate waste, solve problems with data and sustain improvements through daily management. Participants apply the tools to a process from their own organisation, whether in manufacturing, banking, healthcare or government.
Who should attend
- Operations and process managers
- Continuous improvement practitioners
- Team leaders and supervisors
- Shared-services and back-office managers
What you will be able to do
- Apply Lean principles and identify the eight wastes
- Map value streams and design improved flow
- Use DMAIC and basic statistical tools to solve problems
- Implement visual management and standard work
- Lead and sustain a continuous improvement culture
Course outline
Day 1Operational excellence principles
- • Lean and Six Sigma origins
- • Customer value
- • The eight wastes
- • Operational excellence models
Day 2Value stream mapping
- • Current-state mapping
- • Flow and pull
- • Future-state design
- • Office and service processes
Day 3Problem solving with data
- • DMAIC
- • Measurement and process capability
- • Root-cause tools
- • Control charts
Day 4Workplace tools
- • 5S and visual management
- • Standard work
- • Mistake-proofing
- • Quick changeover
Day 5Sustaining improvement
- • Daily management and huddles
- • Leader standard work
- • Kaizen events
- • Improvement project presentations
Frequently asked questions
How long is the Operational Excellence and Lean Fundamentals course?
The course runs for 5 days. Daily start and finish times are confirmed in your joining instructions. Live virtual sessions cover the same programme.
Do I receive a certificate?
Yes. Every participant who completes the course receives an Afriskora Certificate of Completion with a unique code that employers can verify online.
Can this course be delivered in-house for our team?
Yes. We can run it at your premises or online for your team, on dates that suit you, and adapt examples and case studies to your sector.
How do I book and pay?
Request dates and we'll send available sessions and a quote. Bookings are confirmed by invoice and paid by EFT. South African clients can include the course in their Workplace Skills Plan.
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