Business Process Improvement
Map, analyse and redesign processes to cut waste, reduce delays and improve service quality.
- 3 days
- Classroom · Live virtual · In-house
- Afriskora Certificate of Completion
Course overview
This course teaches practical process improvement drawn from Lean and Six Sigma: mapping current processes, finding waste and root causes, designing better processes and sustaining the gains. Participants work on a process from their own organisation.
Who should attend
- Operations and process managers
- Quality and improvement staff
- Business analysts
- Public-service delivery teams
What you will be able to do
- Map current-state processes
- Identify waste and bottlenecks
- Find root causes with data
- Design and test improved processes
- Sustain improvements with measures
Course outline
Module 1Mapping processes
- • Process thinking
- • SIPOC and swimlanes
- • Value stream mapping
- • Measuring performance
Module 2Analysing and improving
- • The eight wastes
- • Root cause analysis
- • Redesign principles
- • Automation opportunities
Module 3Implementing and sustaining
- • Piloting changes
- • Standard operating procedures
- • Control measures
- • Improvement plan
Frequently asked questions
How long is the Business Process Improvement course?
The course runs for 3 days. Daily start and finish times are confirmed in your joining instructions. Live virtual sessions cover the same programme.
Do I receive a certificate?
Yes. Every participant who completes the course receives an Afriskora Certificate of Completion with a unique code that employers can verify online.
Can this course be delivered in-house for our team?
Yes. We can run it at your premises or online for your team, on dates that suit you, and adapt examples and case studies to your sector.
How do I book and pay?
Request dates and we'll send available sessions and a quote. Bookings are confirmed by invoice and paid by EFT. South African clients can include the course in their Workplace Skills Plan.
Related courses
CBAP® and CCBA® Exam Preparation
Prepare for IIBA® CBAP® or CCBA® certification with structured coverage of the BABOK® Guide.
ECBA™ Exam Preparation
Start a business analysis career and prepare for the IIBA® Entry Certificate in Business Analysis™.
Strategic Planning and Execution
Develop a clear strategy and turn it into results through priorities, plans and performance management.
5 days