Benchmarking for Performance Improvement
Compare your performance and practices with the best, find the gaps that matter and adapt proven practices.
- 3 days
- Classroom · Live virtual · In-house
- Afriskora Certificate of Completion
Course overview
Benchmarking turns 'we think we are doing well' into evidence. This course shows how to plan a benchmarking study, choose comparable partners and metrics, collect and normalise data ethically, and convert findings into an improvement plan. Examples include utility, municipal, bank and shared-services benchmarking.
Who should attend
- Strategy and performance managers
- Operational excellence teams
- Public-sector planners
- Quality and improvement practitioners
What you will be able to do
- Choose the right type of benchmarking for a goal
- Select partners, metrics and data sources
- Collect and normalise data fairly and ethically
- Analyse gaps and identify transferable practices
- Turn findings into an improvement plan
Course outline
Module 1Planning a study
- • Internal, competitive and functional benchmarking
- • Defining scope and metrics
- • Finding partners and data
- • Benchmarking code of conduct
Module 2Analysis
- • Normalising data
- • Gap analysis
- • Process comparison
- • Site visits and interviews
Module 3Improvement
- • Adapting practices to your context
- • Setting targets
- • Implementation planning
- • Case study review
Frequently asked questions
How long is the Benchmarking for Performance Improvement course?
The course runs for 3 days. Daily start and finish times are confirmed in your joining instructions. Live virtual sessions cover the same programme.
Do I receive a certificate?
Yes. Every participant who completes the course receives an Afriskora Certificate of Completion with a unique code that employers can verify online.
Can this course be delivered in-house for our team?
Yes. We can run it at your premises or online for your team, on dates that suit you, and adapt examples and case studies to your sector.
How do I book and pay?
Request dates and we'll send available sessions and a quote. Bookings are confirmed by invoice and paid by EFT. South African clients can include the course in their Workplace Skills Plan.
Related courses
CBAP® and CCBA® Exam Preparation
Prepare for IIBA® CBAP® or CCBA® certification with structured coverage of the BABOK® Guide.
ECBA™ Exam Preparation
Start a business analysis career and prepare for the IIBA® Entry Certificate in Business Analysis™.
Strategic Planning and Execution
Develop a clear strategy and turn it into results through priorities, plans and performance management.
5 days