# Revenue Collection and Debt Management for Municipalities

> Improve municipal billing, collection and credit control, and reduce outstanding debt while treating customers fairly.

- **Provider:** Afriskora Training Solutions
- **Category:** Public Sector & Development
- **Duration:** 5 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/public-sector-development/revenue-collection-and-debt-management-for-municipalities
- **Request dates:** https://afriskora.co.za/request-training?course=revenue-collection-and-debt-management-for-municipalities

## Overview

Many municipalities and utilities struggle with inaccurate billing, low collection rates and growing consumer debt, which undermines service delivery. This course covers the whole revenue value chain, from data and metering to billing, customer care, credit control, indigent support and debt recovery, with practical tools to improve cash flow and public trust.

## Who should attend

- Municipal revenue and finance managers
- Billing and credit control officers
- Utility commercial managers
- Customer care staff

## Learning outcomes

- Map the revenue value chain and its leakages
- Improve data, metering and billing accuracy
- Apply effective credit control and debt collection policies
- Manage indigent support and payment arrangements
- Design a revenue enhancement strategy

## Course outline

### Day 1: The revenue value chain

- Revenue sources
- Leakage points
- Legislation and policies
- Revenue performance metrics

### Day 2: Data and billing

- Property and customer data
- Metering and smart meters
- Billing accuracy
- Valuation rolls

### Day 3: Credit control

- Credit control policy
- Collection strategies
- Payment arrangements
- Indigent management

### Day 4: Debt management

- Debt analysis
- Write-offs and incentives
- Legal recovery
- Government debt

### Day 5: Revenue enhancement

- Customer care and trust
- Digital payments
- Revenue enhancement strategy
- Action plan