# Digital Transformation for Public Institutions

> Plan and lead digital government: online services, data sharing, digital identity and change management in the public sector.

- **Provider:** Afriskora Training Solutions
- **Category:** Public Sector & Development
- **Duration:** 5 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/public-sector-development/digital-transformation-for-public-institutions
- **Request dates:** https://afriskora.co.za/request-training?course=digital-transformation-for-public-institutions

## Overview

Citizens expect to access government services online, and digital government can reduce costs and corruption. This course helps public-sector leaders develop digital strategies, redesign services around citizens, manage data and cybersecurity, procure technology wisely and lead the organisational change that digital transformation needs.

## Who should attend

- Public-sector executives and managers
- Government CIOs and ICT managers
- Service delivery and planning officials
- Municipal and agency leaders

## Learning outcomes

- Develop a digital transformation strategy for a public institution
- Redesign services around citizens' needs
- Use data, interoperability and digital ID effectively
- Procure and manage technology projects successfully
- Lead staff through digital change

## Course outline

### Day 1: Digital government

- Global and African digital government trends
- Digital maturity assessment
- Policy frameworks
- Digital public infrastructure

### Day 2: Citizen-centred services

- Service design
- Online and mobile services
- Digital inclusion
- Measuring service quality

### Day 3: Data and security

- Data governance and sharing
- Interoperability
- Cybersecurity
- Privacy and POPIA

### Day 4: Delivering technology

- ICT procurement
- Agile in government
- Managing vendors
- Why public IT projects fail

### Day 5: Leading change

- Digital skills
- Change management
- Roadmap development
- Case presentations