# Office Management and Administration

> Run an efficient, well-organised office with sound systems, budgets and people management.

- **Provider:** Afriskora Training Solutions
- **Category:** Office Administration & Personal Effectiveness
- **Duration:** 5 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/office-administration/office-management-administration
- **Request dates:** https://afriskora.co.za/request-training?course=office-management-administration

## Overview

This course covers office systems and procedures, records and information, office budgets and procurement, facilities, supervising support staff, customer service and using technology to improve office efficiency.

## Who should attend

- Office managers and administrators
- Senior secretaries
- Administrative officers
- Supervisors of support staff

## Learning outcomes

- Design efficient office systems and procedures
- Manage records and information
- Control office budgets and supplies
- Supervise and develop support staff
- Use technology to improve efficiency

## Course outline

### Day 1: Office systems

- Office organisation
- Procedures and checklists
- Workflow
- Quality

### Day 2: Information and records

- Filing systems
- Digital records
- Confidentiality and POPIA
- Correspondence

### Day 3: Resources

- Office budgets
- Procurement and stock
- Facilities
- Asset management

### Day 4: People

- Supervising staff
- Delegation
- Performance
- Teamwork

### Day 5: Technology and service

- Office technology
- Automation
- Customer service
- Improvement plan