# Supervisory Skills for New Managers

> Make a confident move from team member to supervisor: delegate, give feedback, manage performance and handle difficult situations.

- **Provider:** Afriskora Training Solutions
- **Category:** Leadership & Management
- **Duration:** 5 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/leadership-management/supervisory-skills-for-new-managers
- **Request dates:** https://afriskora.co.za/request-training?course=supervisory-skills-for-new-managers

## Overview

Most supervisors are promoted because they were good at their technical job, then left to work out people management alone. This course gives new and aspiring supervisors the practical skills for their first years in the role: setting expectations, planning work, delegating, giving feedback, managing under-performance, handling conflict and staying within labour law. Role-plays use situations participants actually face.

## Who should attend

- Newly appointed supervisors and team leaders
- Experienced staff about to be promoted
- Technical specialists who now manage people
- Supervisors who never had formal training

## Learning outcomes

- Adjust from peer to supervisor and set clear expectations
- Plan, allocate and delegate work effectively
- Give constructive feedback and recognition
- Address poor performance and misconduct fairly and lawfully
- Handle conflict and support team wellbeing

## Course outline

### Day 1: Stepping into the role

- From doing to leading
- Managing former peers
- Your leadership style
- Building trust and credibility

### Day 2: Planning and delegating

- Setting goals and priorities
- Allocating work fairly
- Delegation that develops people
- Running effective team meetings

### Day 3: Feedback and performance

- Giving feedback that lands
- Coaching conversations
- Performance reviews
- Recognition and motivation

### Day 4: Difficult situations

- Managing under-performance
- Discipline and the Labour Relations Act
- Resolving conflict
- Absenteeism and wellbeing

### Day 5: Personal effectiveness

- Time and priority management
- Communicating upwards
- Managing stress
- First 90 days action plan