# Emotional Intelligence for Workplace Success

> Build self-awareness, self-management, empathy and relationship skills that improve teamwork, service and wellbeing.

- **Provider:** Afriskora Training Solutions
- **Category:** Leadership & Management
- **Duration:** 3 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/leadership-management/emotional-intelligence-for-workplace-success
- **Request dates:** https://afriskora.co.za/request-training?course=emotional-intelligence-for-workplace-success

## Overview

Emotional intelligence is not only for leaders. Every employee's ability to manage stress, read others and handle difficult conversations affects teamwork, customer service and wellbeing. This course gives staff at all levels practical tools to understand their emotions and triggers, stay composed under pressure, show empathy and build better working relationships.

## Who should attend

- Employees at all levels
- Customer-facing staff
- Administrators and support teams
- Graduates and early-career professionals

## Learning outcomes

- Recognise your emotions, triggers and their effect on others
- Manage stress and stay composed under pressure
- Show empathy and listen actively
- Handle difficult conversations and conflict calmly
- Build positive, trusting working relationships

## Course outline

### Module 1: Self-awareness and self-management

- The four domains of emotional intelligence
- Self-assessment
- Triggers and emotional hijacks
- Stress management techniques

### Module 2: Understanding others

- Empathy and active listening
- Reading non-verbal cues
- Working across cultures and generations
- Customer empathy

### Module 3: Relationships

- Assertive communication
- Difficult conversations
- Resolving conflict
- Personal growth plan