# Creative Thinking and Problem Solving

> Use structured techniques to define problems clearly, generate original ideas and choose solutions that work.

- **Provider:** Afriskora Training Solutions
- **Category:** Leadership & Management
- **Duration:** 3 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/leadership-management/creative-thinking-and-problem-solving
- **Request dates:** https://afriskora.co.za/request-training?course=creative-thinking-and-problem-solving

## Overview

Organisations often jump to solutions before they understand the problem, or recycle the same ideas. This course teaches practical tools for defining problems, finding root causes, generating creative options and evaluating them objectively. Participants apply the techniques to a live challenge from their own workplace.

## Who should attend

- Managers and team leaders
- Professionals in any function
- Project and improvement teams
- Innovation champions

## Learning outcomes

- Define problems precisely before solving them
- Find root causes with structured analysis
- Generate creative options using proven techniques
- Evaluate and select solutions objectively
- Plan implementation and win support

## Course outline

### Module 1: Defining the problem

- Problem framing and reframing
- Five whys and fishbone analysis
- Data for problem definition
- Thinking traps and biases

### Module 2: Generating ideas

- Divergent thinking
- Brainstorming that works
- SCAMPER and analogy
- Lateral thinking

### Module 3: Deciding and delivering

- Decision matrices
- Testing ideas quickly
- Selling the solution
- Live challenge presentations