# Quality Improvement in Healthcare Delivery

> Use quality improvement methods and patient safety tools to deliver safer, more effective and more patient-centred care.

- **Provider:** Afriskora Training Solutions
- **Category:** Healthcare Management
- **Duration:** 3 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/healthcare-management/quality-improvement-in-healthcare-delivery
- **Request dates:** https://afriskora.co.za/request-training?course=quality-improvement-in-healthcare-delivery

## Overview

Avoidable harm, long waits and inconsistent care remain common in health systems. This course teaches practical quality improvement: the Model for Improvement and PDSA cycles, process mapping, measurement for improvement, patient safety and incident learning, and meeting national quality standards for health establishments.

## Who should attend

- Quality and patient safety officers
- Clinical and nursing managers
- Health facility managers
- Health programme staff

## Learning outcomes

- Apply the Model for Improvement and PDSA cycles
- Map processes and identify improvement opportunities
- Use data and run charts for improvement
- Strengthen patient safety and incident learning
- Prepare for quality standards assessments

## Course outline

### Module 1: Quality in healthcare

- Dimensions of quality
- National quality standards
- Patient-centred care
- Quality culture

### Module 2: Improvement methods

- Model for Improvement
- PDSA cycles
- Process mapping
- Run charts

### Module 3: Patient safety

- Incident reporting
- Root cause analysis
- Infection prevention
- Improvement project plan