# Health Facility Management

> Run hospitals and clinics effectively: operations, staff, finances, supplies, infrastructure and patient experience.

- **Provider:** Afriskora Training Solutions
- **Category:** Healthcare Management
- **Duration:** 5 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/healthcare-management/health-facility-management
- **Request dates:** https://afriskora.co.za/request-training?course=health-facility-management

## Overview

Health facility managers juggle staff shortages, budgets, medicine supplies, infrastructure and patient demands. This course gives managers practical tools for operations management, human resources, financial management, supply chain, infrastructure maintenance and patient-centred service, with case studies from public and private facilities in Africa.

## Who should attend

- Hospital and clinic managers
- Nursing and clinical managers
- Health administrators
- District health managers

## Learning outcomes

- Manage facility operations and patient flow
- Lead and manage health workers
- Manage facility budgets and finances
- Ensure supplies of medicines and consumables
- Improve patient experience and service quality

## Course outline

### Day 1: Facility operations

- Health system context
- Patient flow
- Scheduling and capacity
- Operational performance

### Day 2: People

- Workforce planning
- Rostering
- Performance and motivation
- Occupational health

### Day 3: Finance

- Facility budgets
- Costing services
- Revenue and billing
- Financial controls

### Day 4: Supplies and infrastructure

- Medicine supply chain
- Stock management
- Equipment maintenance
- Infection prevention

### Day 5: Patient experience

- Patient rights
- Complaints
- Service improvement
- Action plan