# Quality Management Systems and Internal Auditing (ISO 9001)

> Implement and audit an ISO 9001 quality management system that improves customer satisfaction and consistency.

- **Provider:** Afriskora Training Solutions
- **Category:** Governance, Risk & Compliance
- **Duration:** 5 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/governance-risk-compliance/quality-management-systems-and-internal-auditing-iso-9001
- **Request dates:** https://afriskora.co.za/request-training?course=quality-management-systems-and-internal-auditing-iso-9001

## Overview

An effective quality management system is a framework for consistent, improving performance, not just a certificate on the wall. This course explains the requirements of ISO 9001:2015 and how to implement them, and trains participants to plan and conduct internal audits in line with ISO 19011, report findings and follow up corrective actions.

## Who should attend

- Quality managers and coordinators
- Internal auditors
- Process owners and managers
- Organisations preparing for certification

## Learning outcomes

- Interpret the requirements of ISO 9001:2015
- Implement process-based quality management
- Plan and conduct internal quality audits
- Write clear nonconformity reports
- Drive corrective action and continual improvement

## Course outline

### Day 1: Quality management principles

- Seven quality management principles
- Process approach
- Risk-based thinking
- ISO 9001 structure

### Day 2: ISO 9001 requirements

- Context, leadership and planning
- Support and operation
- Performance evaluation
- Improvement

### Day 3: Implementing a QMS

- Documented information
- Process mapping
- Quality objectives and metrics
- Customer satisfaction

### Day 4: Auditing

- ISO 19011 principles
- Audit planning and checklists
- Interviewing and evidence
- Mock audit

### Day 5: Findings and improvement

- Nonconformity reports
- Root cause and corrective action
- Management review
- Certification readiness