# Generative AI at Work

> Use ChatGPT, Copilot and other generative AI tools safely and productively for writing, analysis and everyday tasks.

- **Provider:** Afriskora Training Solutions
- **Category:** Data, AI & Digital Skills
- **Duration:** 3 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/data-ai-digital/generative-ai-at-work
- **Request dates:** https://afriskora.co.za/request-training?course=generative-ai-at-work

## Overview

Generative AI is already changing how reports are written, data is summarised and customers are served. This hands-on course shows professionals how to use leading AI assistants to save time without putting quality, confidentiality or compliance at risk. Participants practise on their own work tasks and leave with a personal playbook of prompts and checks.

## Who should attend

- Managers and professionals in any function
- Administrators and executive assistants
- Analysts, writers and communicators
- Teams preparing for an AI rollout

## Learning outcomes

- Explain what generative AI can and cannot do reliably
- Write clear prompts that produce accurate, usable output
- Use AI to draft, summarise, analyse and plan everyday work
- Check AI output for errors, bias and confidentiality risks
- Apply your organisation's policies and POPIA when using AI tools

## Course outline

### Module 1: How generative AI works

- Large language models in plain terms
- Strengths, limits and hallucinations
- Choosing between ChatGPT, Copilot and Gemini
- Data privacy and confidentiality basics

### Module 2: Prompting for real work

- Structuring prompts: role, context, task, format
- Drafting emails, reports and minutes
- Summarising long documents and meetings
- Analysing spreadsheets and data with AI

### Module 3: Working safely and building habits

- Fact-checking and verifying sources
- Responsible use, bias and POPIA
- Building a personal prompt library
- Action plan for your team