# Digital Transformation Strategy

> Plan and lead digital transformation that improves services, efficiency and customer experience.

- **Provider:** Afriskora Training Solutions
- **Category:** Data, AI & Digital Skills
- **Duration:** 5 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/data-ai-digital/digital-transformation-strategy
- **Request dates:** https://afriskora.co.za/request-training?course=digital-transformation-strategy

## Overview

Digital transformation succeeds when it starts with customers and processes, not technology. This course gives leaders a method to assess digital maturity, redesign services, prioritise investments and manage the organisational change involved. Case studies include banks, utilities, retailers and government departments across the continent.

## Who should attend

- Executives and senior managers
- Strategy and innovation teams
- ICT and business leaders
- Public-sector reform units

## Learning outcomes

- Assess your organisation's digital maturity
- Redesign services around user needs
- Prioritise and sequence digital investments
- Lead the culture and skills change
- Measure transformation results

## Course outline

### Day 1: Understanding digital transformation

- Drivers and trends in Africa
- Digital maturity models
- Lessons from success and failure
- Mobile-first services

### Day 2: Customer and service design

- Customer journey mapping
- Service design methods
- Digital channels
- Inclusion and accessibility

### Day 3: Process and technology

- Process automation
- Data as an asset
- Platforms and integration
- Build, buy or partner

### Day 4: Leading the change

- Culture and leadership
- Digital skills plans
- Agile ways of working
- Stakeholder engagement

### Day 5: Roadmap and measurement

- Portfolio prioritisation
- Funding models
- KPIs and benefits tracking
- Your transformation roadmap