# Stakeholder Management and Engagement

> Identify, analyse and engage stakeholders to build support, manage expectations and reduce opposition to your work.

- **Provider:** Afriskora Training Solutions
- **Category:** Business Analysis & Strategy
- **Duration:** 3 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/business-analysis-strategy/stakeholder-management-and-engagement
- **Request dates:** https://afriskora.co.za/request-training?course=stakeholder-management-and-engagement

## Overview

Projects, policies and organisations succeed or fail on the support of the people they affect. This course gives practical tools for identifying and prioritising stakeholders, understanding their interests, planning engagement and managing difficult relationships, including communities, regulators, unions and the media. Digital tools and AI-assisted sentiment analysis are also introduced.

## Who should attend

- Project and programme managers
- Corporate affairs and communication teams
- Public-sector managers
- Community and social performance officers

## Learning outcomes

- Identify and map stakeholders systematically
- Analyse stakeholder interests, influence and attitudes
- Plan engagement suited to each stakeholder group
- Manage expectations and difficult relationships
- Monitor engagement and adapt your approach

## Course outline

### Module 1: Identifying stakeholders

- Stakeholder identification
- Power-interest mapping
- Understanding motivations
- Stakeholder register

### Module 2: Engaging

- Engagement methods
- Community consultation
- Influencing and negotiating
- Digital engagement and sentiment monitoring

### Module 3: Managing relationships

- Managing opposition
- Grievance mechanisms
- Measuring engagement
- Engagement plan workshop