# Operational Excellence and Lean Fundamentals

> Use Lean and Six Sigma tools to remove waste, reduce variation and build a culture of continuous improvement.

- **Provider:** Afriskora Training Solutions
- **Category:** Business Analysis & Strategy
- **Duration:** 5 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/business-analysis-strategy/operational-excellence-and-lean-fundamentals
- **Request dates:** https://afriskora.co.za/request-training?course=operational-excellence-and-lean-fundamentals

## Overview

Operational excellence is about delivering consistently better service at lower cost. This course introduces Lean and Six Sigma thinking and the core tools to map value streams, eliminate waste, solve problems with data and sustain improvements through daily management. Participants apply the tools to a process from their own organisation, whether in manufacturing, banking, healthcare or government.

## Who should attend

- Operations and process managers
- Continuous improvement practitioners
- Team leaders and supervisors
- Shared-services and back-office managers

## Learning outcomes

- Apply Lean principles and identify the eight wastes
- Map value streams and design improved flow
- Use DMAIC and basic statistical tools to solve problems
- Implement visual management and standard work
- Lead and sustain a continuous improvement culture

## Course outline

### Day 1: Operational excellence principles

- Lean and Six Sigma origins
- Customer value
- The eight wastes
- Operational excellence models

### Day 2: Value stream mapping

- Current-state mapping
- Flow and pull
- Future-state design
- Office and service processes

### Day 3: Problem solving with data

- DMAIC
- Measurement and process capability
- Root-cause tools
- Control charts

### Day 4: Workplace tools

- 5S and visual management
- Standard work
- Mistake-proofing
- Quick changeover

### Day 5: Sustaining improvement

- Daily management and huddles
- Leader standard work
- Kaizen events
- Improvement project presentations