# Business Process Improvement

> Map, analyse and redesign processes to cut waste, reduce delays and improve service quality.

- **Provider:** Afriskora Training Solutions
- **Category:** Business Analysis & Strategy
- **Duration:** 3 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/business-analysis-strategy/business-process-improvement
- **Request dates:** https://afriskora.co.za/request-training?course=business-process-improvement

## Overview

This course teaches practical process improvement drawn from Lean and Six Sigma: mapping current processes, finding waste and root causes, designing better processes and sustaining the gains. Participants work on a process from their own organisation.

## Who should attend

- Operations and process managers
- Quality and improvement staff
- Business analysts
- Public-service delivery teams

## Learning outcomes

- Map current-state processes
- Identify waste and bottlenecks
- Find root causes with data
- Design and test improved processes
- Sustain improvements with measures

## Course outline

### Module 1: Mapping processes

- Process thinking
- SIPOC and swimlanes
- Value stream mapping
- Measuring performance

### Module 2: Analysing and improving

- The eight wastes
- Root cause analysis
- Redesign principles
- Automation opportunities

### Module 3: Implementing and sustaining

- Piloting changes
- Standard operating procedures
- Control measures
- Improvement plan