# Benchmarking for Performance Improvement

> Compare your performance and practices with the best, find the gaps that matter and adapt proven practices.

- **Provider:** Afriskora Training Solutions
- **Category:** Business Analysis & Strategy
- **Duration:** 3 days
- **Formats:** classroom (cities across Africa), live virtual (Zoom/Teams), in-house for teams
- **Certificate:** Afriskora Certificate of Completion, verifiable online
- **Booking:** request dates and a quote; invoice and EFT payment
- **Web page:** https://afriskora.co.za/courses/business-analysis-strategy/benchmarking-for-performance-improvement
- **Request dates:** https://afriskora.co.za/request-training?course=benchmarking-for-performance-improvement

## Overview

Benchmarking turns 'we think we are doing well' into evidence. This course shows how to plan a benchmarking study, choose comparable partners and metrics, collect and normalise data ethically, and convert findings into an improvement plan. Examples include utility, municipal, bank and shared-services benchmarking.

## Who should attend

- Strategy and performance managers
- Operational excellence teams
- Public-sector planners
- Quality and improvement practitioners

## Learning outcomes

- Choose the right type of benchmarking for a goal
- Select partners, metrics and data sources
- Collect and normalise data fairly and ethically
- Analyse gaps and identify transferable practices
- Turn findings into an improvement plan

## Course outline

### Module 1: Planning a study

- Internal, competitive and functional benchmarking
- Defining scope and metrics
- Finding partners and data
- Benchmarking code of conduct

### Module 2: Analysis

- Normalising data
- Gap analysis
- Process comparison
- Site visits and interviews

### Module 3: Improvement

- Adapting practices to your context
- Setting targets
- Implementation planning
- Case study review